FAQ's

Safety

What are your sanitation practices?

We follow food safety guidelines and sanitation practices. All surfaces are sanitized before packing orders, each tote is sanitized between each use and deliveries are brought to your doorstep in paper bags and/or reusable totes.

Should I wash my produce?

Local produce is rarely “ready to eat” like supermarket clamshells may be prepared. As always, wash your produce before consuming.

Ordering

I noticed your inventory changes a lot - when is the best time to place an order?

We are committed to keeping only the freshest produce in stock, so we order multiple times a week from many farms based on their availability.  Farmers are busy people and crops are constantly changing, so we may not have everything on order for an upcoming pack day until the final day of the ordering period.

In general, our products are fully up to date and stocked in the online shop by Tuesday (for Thursday delivery) so those times offer the most selection. 

How can I add to my order?

You can add items to a previous order in the same ordering window (Friday - Tuesday) by simply placing another order under your name. We'll merge them and deliver everything to you as one order.

If you've already paid for home delivery, please choose a pickup site for your second order and add a note during checkout to clarify that you want everything delivered to your home.

If your second order doesn't meet the $15 minimum, please contact us and let us know what you'd like to add. We can add it manually and email you an invoice to pay the difference.

How do I know when my order will arrive?

You will receive a confirmation email on the day you place your order and also the day your order will be delivered.

Orders placed between Wednesday at midnight and Sunday at midnight are delivered the following Tuesday between 12:00pm and 6:00pm. If your order is placed between Sunday at midnight and Wednesday at midnight, it will be delivered on the following Friday between 12:00pm and 6:00pm.

For home deliveries, we will text you when we're dropping off your order so you know to come out and get it.

See the bottom banner of this website for the timing of pickup sites.

Is there an order minimun?

Yes, there is a $15 order minimum.  This ensures we're covering the overhead costs of aggregating your order.

Farm Pick-ups

How does pick-up work?

You can choose pickup in the checkout process. You will receive a confirmation email with the exact site address and pick-up window. Drop site orders are placed in an enclosed Rubbermaid tote. Please bring your own bag and transfer your groceries into this bag and leave the tote behind. Stack empty totes off to the side neatly, with lids all in one spot together.

Do I need to bring my own bag?

Yes, please bring your own bag or box. Do not remove the tote from the pickup site- we sanitize and reuse them for future orders.

What if I forget to pick up my order?

If you forget to pick up your order within the site’s hours, your order is considered forfeit with no refund. If you want to cancel your order, please contact us at least 24 hours in advance and we will reschedule with you or refund your order.

If you experience an emergency and are unable to pick up your order, please contact us as soon as you're able. We can't guarantee your order will still be available, but we'll do our best to help.